Contact information
Contact
H1: We're here to help. Email or call — a real person replies.
OPENER
You can reach us by email or phone, Monday through Friday during business hours. We reply within 1 business day, usually much faster. There's no chatbot and no ticket queue — just a small team that reads every message.
HOW TO REACH US
| Channel | Detail |
|---|---|
| [support@becatshop.com](mailto:support@becatshop.com) | |
| Phone | (888) 555-0142 |
| Hours | Monday–Friday, business hours US Eastern |
| Mailing address | Exotix Creators LLC 30 N Gould St Ste N Sheridan, WY 82801 United States |
WHAT TO INCLUDE
If you're writing about an existing order, please include:
- Your order number (starts with
#orBC-) - A brief description of what's happening
- Photos or a short video if it's a damage or fit issue
If you're writing before purchase, just tell us what you're trying to figure out — we'll help you pick the right BeCat for your space, your cat, and your budget.
RESPONSE TIME
- Email: within 1 business day. Most replies go out within 4 hours during business hours.
- Phone: rings through to a person during business hours; voicemail outside hours is returned the next business day.
- Damage on arrival: email us within 48 hours of delivery with photos and we ship a replacement immediately.
RELATED PAGES
- Shipping Policy — delivery windows, carriers, AK/HI/PR rates
- Refund & Returns Policy — 90-day in-home trial, free return shipping
- Privacy Policy — how we handle your data
- Terms of Service — the agreement between you and BeCat
- Legal Notice — company information
BeCat is a brand operated by Exotix Creators LLC, a Wyoming limited liability company.